Volkswagen of Garden Grove

**Job Title: Telwephone Appointment Coordinator**

**Location:** Garden Grove

**About Us:**

Join our dynamic team at [Volkswagen], where we are committed to providing exceptional service and support to our clients. We value professionalism, integrity, and dedication, and we're looking for part-time phone operators to be the first point of contact for our customers.

**Key Responsibilities:**

- Answer incoming phone calls promptly and courteously.
- Direct calls to appropriate departments or personnel based on customer needs.
- Provide accurate information and assistance to callers regarding our products and services.
- Maintain detailed and accurate records of each call and interaction.
- Handle and resolve customer inquiries and complaints in a professional manner.
- Collaborate with team members to ensure efficient call handling and customer satisfaction.
- Perform other administrative duties as needed to support the team.

**Qualifications:**

- High school diploma or equivalent required; some college coursework preferred.
- Previous experience in a customer service or call center role is a plus.
- Excellent verbal communication and active listening skills.
- Ability to manage multiple calls and tasks simultaneously.
- Proficient in using computer systems and navigating relevant software.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.

**Schedule:**

- Flexible Full time or part time hours with availability during peak call periods.

**Why Join Us?**

- Competitive salary with opportunities for growth and development.
- Supportive and inclusive work environment.
- Ongoing training and support to enhance your skills.

If you are a motivated individual with a passion for helping people and a knack for communication, we encourage you to apply for this exciting opportunity. Join us at [Volkswagen] and be a part of our success story.

**How to Apply:**

Please submit your resume and a brief cover letter detailing your experience and why you would be a great fit for this role to [email address/contact method].

Volkswagen of Garden Grove] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.