Volkswagen of Garden Grove

MUST HAVE PARTS COUNTER EXPERIENCE AT THE DEALERSHIP LEVEL 

RESPONSIBILITIES

* Back Counter Lead

*   Quote service estimates in 15 minutes or less

*   Communicate with Service correct ETAS on parts

*   Meet & assist the customers in a courteous and professional manner providing them with the information they need

*   Answer telephone calls promptly and provide professional service ensuring the customer's needs are met

*   Ensure that incoming inventory is stocked in the correct location

*   Maintain the parts department in a clean & organized matter

*   Demonstrate behaviors consistent with the Company's values in all interactions with customers, co-workers & vendors

*   Report inventory issues to management

*   Ability to lift 50 lbs, if more ask for assistance

QUALIFICATIONS

*   Volkswagen or Audi experience a big plus

*   CDK, ETKA, OPStrax, XTIME, OE Collision Link and Parts on Command are used daily, so any and all knowledge are a plus

*   Excellent customer service skills

*   Attention to detail & memorization

*   Professional appearance & work ethic

*   Ability to work well in a process driven environment

Work shift will be Monday through Friday with rotating Saturdays. When you work a Saturday, you will have a day off the prior week. Saturday hours are 8am to 4pm.

Depending on experience there are 3 shifts.

730am to 430pm

8am to 5pm

9am to 6pm

You must be open to all at this time.